Frequently Asked Questions

Everything you need to know about your luxury timepiece purchase.

Are your watches authentic and certified?

Yes, every timepiece at Lady-Datejust– Ta Jewelers undergoes a rigorous multi-point inspection by our master horologists to ensure 100% authenticity and quality before being listed.

What is your shipping policy for high-value items?

We provide complimentary, fully insured overnight shipping for all domestic orders. Each package requires a signature upon delivery to ensure your luxury investment arrives safely.

Do you offer a warranty on your jewelry and watches?

All our products come with a one-year limited warranty covering mechanical parts and manufacturing defects, giving you peace of mind with your luxury purchase.

What is your return and exchange policy?

We offer a 14-day return window for items in their original, unworn condition with all security tags intact. Please contact our concierge team to initiate a secure return process.

Can I have my watch resized before delivery?

Absolutely. During the checkout process, you can provide your wrist measurements, and our technicians will adjust the bracelet to fit you perfectly at no additional cost.

What payment methods do you accept?

We accept all major credit cards, bank wire transfers, and select luxury financing options to make your acquisition as seamless as possible.